How to Use Zelle: A Step-by-Step Guide to Digital Payments (2024)

Written by:Myriam Robinson-Puche

Edited by:Rashawn Mitchner

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You’ll need a U.S. checking or savings account (excluding U.S. territories) and either an email address or a U.S. mobile phone number to enroll with Zelle.

There are three ways to access the platform and link your bank account:

1. Your banking app: Chances are, Zelle is available in your banking app. It could be under the Transfers section of your app or in a dedicated Zelle section.
2. Your bank’s website: Many financial institutions have Zelle integrated with their websites. You’re likely to find it on the Payments and Transfers tab or in a dedicated spot.
3. The Zelle app: If your bank doesn’t participate with Zelle or it isn’t already part of your bank’s app, you can still use Zelle with your smartphone. Download the app for Apple iOS through the App Store or for Android through Google Play. From there, you can enroll and add a Visa or Mastercard debit card connected to a U.S. bank account for your Zelle payments.

To add a new recipient, search for their Zelle profile using their phone number or email address. You can access your list of phone contacts through Zelle, which will show if they already use the service (you’ll know from the purple “Z” icon). Zelle also has QR codes for users to easily share or scan their profiles.

Then, type in the amount of money you’d like to send. Include a memo if you’d like, though it isn’t required. Your bank may have a transfer limit. If your financial institution doesn’t offer Zelle, there’s a $500 weekly send limit and a $5,000 weekly receive limit.

Risks of Sending Money With Zelle

Once you send cash to a recipient enrolled with Zelle, you most likely can’t get it back. This is true even if your bank account has NCUA or FDIC protection. Zelle doesn’t offer purchase protection, meaning if you pay for a product or service that turns out to be fraudulent, you could lose that money for good. Unfortunately, there are many examples of scams carried out through Zelle. So it’s best to only use Zelle with people you trust.

Likewise, you might be out of luck if you accidentally send money to the wrong person. Always double check the recipient’s email address or phone number before confirming a transfer. And if you aren’t physically next to your intended recipient, it never hurts to give them a call before you authorize the transaction.

Funds sent to you should automatically go to your connected bank account as long as you have a Zelle profile.

If you aren’t already registered with Zelle but someone sends you money through the service, you should receive a payment notification from Zelle via text message or email about how to enroll and claim your money. But be sure to set your Zelle profile up within 14 days. Otherwise, the money will be returned to the sender.

More than 1,800 banks and credit unions use Zelle, and more than 2,100 banking apps have it built right in. You can search here on the Zelle website to see if your financial institution is one of them.

Zelle is operated by Early Warning Services, a fintech company owned by these banks:

• Bank of America
• Capital One
• JPMorgan Chase
• PNC Bank
• Truist
• U.S. Bank
• Wells Fargo

Next, we’ll show how Zelle compares to other payment apps, starting with its benefits.

If you’re considering using Zelle instead of a different payment app, keep these limitations in mind:

Zelle isn’t a third-party cash-transfer app, meaning you don’t have to share your account number or other details. That information stays with the bank you already use. Zelle also says it uses monitoring and authentication practices to secure transactions.

On top of that, cash that’s sent through Zelle goes straight to your bank account instead of a separate (and not federally insured) balance to be deposited later.

But issues can still come up. Common roadblocks Zelle users may face include:

Phone Number Enrollment

This might be because your number is enrolled with another bank or because you’re using an international or landline number.

Debit Card Enrollment

You can’t enroll business debit cards, credit cards, cards connected to international accounts, gift cards or prepaid cards issued by banks that don’t offer Zelle.

Failed Payment

If your recipient hasn’t received your transfer after three days, first check your Zelle transaction activity history. If your transfer is still pending, it could be because the recipient hasn’t enrolled their U.S. mobile number or email address with Zelle yet. If the transaction isn’t listed in your history, contact Zelle for support.

Sent to the Wrong Person

This issue can be difficult to reverse, so verify your recipient’s phone number or email address before you hit send. Contact Zelle if you authorize a payment with an error. But there’s no guarantee you’ll see your cash again. And if a stranger reaches out about a payment they mistakenly sent to you, don’t send it back — it could be a scam. Instead, reach out to Zelle for next steps.

Once you set your Zelle profile up through your bank’s app or website or the Zelle app, you can safely send and receive money through your U.S. bank account. Recipients often get cash deposited in minutes, without any fees for them or the sender. As long as you confirm your recipient’s Zelle contact information, you can feel good about using the service.

*Data accurate at time of publication

Editor’s Note: Before making significant financial decisions, consider reviewing your options with someoneyou trust, such as a financial adviser, credit counselor or financial professional, since every person’s situation and needs are different.