Tata Consultancy ServicesChennai, Tamil Nadu, India
Tata Consultancy Services Chennai, Tamil Nadu, India
1 week ago
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Nayana Chinta
Human Resources Assistant at Tata Consultancy Services
TCS IS HIRING FOR service request management
ROLE: service request management
Experience Range: 5 to 8 yrs(Relevant)
Location: Chennai, Hyderabad
JD:
Must-Have:
Develop and implement standard operating procedures (SOPs) for NOC operations, incident management, and change control processes.
Establish and maintain governance frameworks to ensure compliance with regulatory requirements, industry standards, and internal policies.
Define and monitor key performance indicators (KPIs) to measure the effectiveness and efficiency of NOC processes.
Conduct regular audits and assessments of NOC procedures to identify areas for improvement and optimization.
Coordinate with cross-functional teams to ensure alignment of NOC processes with business objectives and IT service management frameworks (e.g., ITIL).
Provide training and support to NOC staff on process workflows, tools, and compliance requirements.
Serve as a point of contact for internal and external audits, regulatory inquiries, and compliance assessments.
Collaborate with stakeholders to implement process improvements and automation initiatives to enhance NOC efficiency and effectiveness.
Skills:
Strong understanding of ITIL (Information Technology Infrastructure Library) principles and best practices.
Knowledge of IT service management (ITSM) frameworks and tools such as ServiceNow, BMC Remedy, or JIRA.
Experience with process mapping, documentation, and improvement methodologies (e.g., Lean, Six Sigma).
Familiarity with regulatory requirements and standards relevant to NOC operations (e.g., GDPR, PCI DSS, ISO 27001).
Excellent analytical and problem-solving skills, with the ability to identify process gaps and inefficiencies.
Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization.
Project management skills to plan and execute process improvement initiatives.
Attention to detail and a commitment to quality and compliance.
Interested candidates pls share your cv to mailid: c.nayana@tcs.com with subject "service request management " for further Discussion.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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