Tata Consultancy ServicesChennai, Tamil Nadu, India
Tata Consultancy Services Chennai, Tamil Nadu, India
1 week ago
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Nayana Chinta
Human Resources Assistant at Tata Consultancy Services
TCS IS HIRING FOR service request management
ROLE: service request management
Experience Range: 5 to 8 yrs(Relevant)
Location: Chennai, Hyderabad
JD:
Must-Have:
Develop and implement standard operating procedures (SOPs) for NOC operations, incident management, and change control processes.
Establish and maintain governance frameworks to ensure compliance with regulatory requirements, industry standards, and internal policies.
Define and monitor key performance indicators (KPIs) to measure the effectiveness and efficiency of NOC processes.
Conduct regular audits and assessments of NOC procedures to identify areas for improvement and optimization.
Coordinate with cross-functional teams to ensure alignment of NOC processes with business objectives and IT service management frameworks (e.g., ITIL).
Provide training and support to NOC staff on process workflows, tools, and compliance requirements.
Serve as a point of contact for internal and external audits, regulatory inquiries, and compliance assessments.
Collaborate with stakeholders to implement process improvements and automation initiatives to enhance NOC efficiency and effectiveness.
Introduction: My name is Terrell Hackett, I am a gleaming, brainy, courageous, helpful, healthy, cooperative, graceful person who loves writing and wants to share my knowledge and understanding with you.
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